Customer Satisfaction
Our Customer Surveys
Read what your neighbors have to say.
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 8/25/2005 | They did a pretty good job with the painting. I liked the way they covered all the rugs. | Yes | I just think some of the forms was a bit much. The paint job was good. I just would make it a little less daunting. I like the painters. |
| 8/16/2005 | The workers and the great job they did. | Yes | keep the same good people working for you. |
| 8/8/2005 | They came when they said they were going to come, they finished up the job promptly, and they did a nice job. | Yes | I would make sure that you have a supervisor on the job at all times, which is one thing that didn't happen here because of a medical emergency. It was something that couldn't be avoided. The time that he wasn't here was the time when we had a little mishap. I would have rated everything 100% if they hadn't dripped paint on my plants. Overall, I had a very positive experience. |
| 8/3/2005 | Everybody was out of the way. They did the job quickly, quietly, and there was no mess. | Yes | Just what you are doing. |
| 7/29/2005 | They have been here many times. And they always do a good job. | Yes | Keep on truckin. |
| 7/14/2005 | The job was done in a timely manner. | Yes | Maintain communication between the foreman and the client. |
| 7/12/2005 | The workers were very knowledgeable and the service was very good. | Yes | I would say, I guess, keeping to the schedule. It was great that they would keep me posted of what they were going to do when. I guess adhere to that. People like to know the work is moving along. |
| 7/12/2005 | I thought the guy who was in charge, he was very good. He was very quiet but sweet. I am used to dealing with contractors that are rude and not that respectful. He was very nice. He was just an easy guy. It wasn’t a very big deal. They were very nice. | Yes | They come in and if you ask them to do something like, my daughter was sleeping, to please not bang on the door or play the radio. Sometime they don’t pay attention to that, the other contractors. I think thats very important. People like it when contractors are respectful to your daily scheduling. The people are just very easy going, easy to work with. They work with what you ask them to do. One comment, the guy who came in to fix the window sill When he put the primer on he put so much it got on the s |
| 7/12/2005 | It looks good. Was done quickly. | Yes | I don't know. |
| 7/8/2005 | The quality of the work and the cooperation of the guys. | Yes | Responsiveness. |
| 7/5/2005 | The overall work was good, and the responsiveness was pretty good. | Yes | There were some problems with scheduling. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 6/29/2005 | Probably Jim, he was great. He went out of the way to help us find the stain to pick for the house. They did a really good job. | Yes | I think to just be as friendly and as accommodating as they were. I told them I am very sick and I have a hard time going up and down the stairs and so they were really nice about not ringing the doorbell and they were considerate. All in all, I think they did a great job. The house looks great, it looks like a brand new house! I think they got a bigger job than they anticipated but it really looks great. Make a note that Jim was really great, he was the leader of the pact. |
| 6/27/2005 | they were very responsive. Their ability was great. The job done was great. | Yes | just more of the same. Keep doing it. |
| 6/27/2005 | good work. Excellent work . | Yes | We need to work on a easier web site when it come to getting a hold of a certain person. It seems to be very hard. They need a phone number that is accessible. |
| 6/27/2005 | They showed up when they were suppose to. They were very nice. When they guy showed up he took off his shoes when he came in the house | Yes | Keep Taking off your shoes. |
| 6/24/2005 | This time around, negative The rooms looked horrible after they were painted. The paint didn’t have any coverage. They had to come back and redo them. Then it was fine. | No | [Cust DNC] I would have hesitation now. With this experience and where they did outside work where they were sloppy, I would have a hard time recommending them now. I mean Chris did a good job with responding to it. It doesn’t mean it won't happen again. Last year when they painted things it was beautiful and nice but after that it seemed any time we used them again it was deteriorating and getting worse. |
| 6/23/2005 | They way the job was done was great. They were courteous and respectful | Yes | They talked to me about the details. |
| 6/21/2005 | they were quick and quiet | Yes | do the same you did with us |
| 6/21/2005 | They did what they were supposed to do. | Yes | I don't know. Maybe a little bit better communication like letting me know when they are done or when they are coming back later. |
| 6/16/2005 | The guys were polite, neat and efficient. I like the communication from the franchisee owner, it was precise | Yes | Continue to do what you are doing. The work done by the foreman was the best overall. Have the foreman do the important work on the job. |
| 6/13/2005 | got the job done and stuck with it | Yes | everything was fine |
| 6/9/2005 | The quality of the work. The people that he uses are just so polite, nice, and clean. They are prompt and dependable. Just nothing bad. | Yes | Exactly the same thing as you are doing now. |
| 6/9/2005 | Their responsiveness. Like if there was something I didn’t like, they were just on top of things. They got back to me quick, gave me a quick quote, and were able to do the job quickly. | Yes | I think just being responsive. No job is perfect and the fact that they responded so nicely to little things is the best! |
| 6/9/2005 | Just they were fantastic and very professional. They did a great job and they cleaned up well. They kept me informed every step of the way. | Yes | Just what I had said originally. Keep the customer informed. Keep doing the great job that they do! |
| 6/3/2005 | I think that the guys did quite a good job. They met the expectations I had. | Yes | When I speak to them, I will just let them know. |
| 6/1/2005 | absolutely 100 percent positive. Has dealt with Chris before and he keeps his promises. Very professional and thorough | Yes | already has referred to others and is using Certa for the rest of her house's paint and wallpapering. "No complaint whatsoever. They do such a fantastic job. I cant say enough" |
| 5/26/2005 | They just did an excellent job. They were very professional and did a good paint job. They cleaned up Just perfect! | Yes | I think to keep providing a fair price and to keep being professional, courteous, and doing a good job. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 5/26/2005 | They are just pleasant to have here. I didn't have to worry about them. They do a good job. | Yes | I think the number one thing that is great is when he called to get our estimate we could get our job started as soon as possible. |
| 5/25/2005 | I just knew Chris for some work he has done recently. Fabio and his guys did an excellent job. | Yes | I guess, word of mouth. I usually just spread the word that way. |
| 5/25/2005 | Their timeliness, accuracy, and neatness. They were just on top of things. | Yes | Just continue doing what you are doing. You've got it down pact. |
| 5/2/2005 | They did the job. | Yes | The owner was slow in getting her a estimate (2-3 weeks). |
| 4/28/2005 | The timely updates and contact. | Yes | Continue the great communication with customers. |
| 4/28/2005 | The efficiency of plan, the detail, the painters themselves were neat, respectful, timely, accommodating, wonderful to have around very. | Yes | Continue with the great communication between the foreman and the team as well as communicating with the client ahead of time and during everything. |
| 4/28/2005 | They did what they said they were gonna do. | Yes | Probably not anything different. |
| 4/26/2005 | The guy were nice guys and clean workers. Some paint dripped down through the joists. | Yes | Double check the work. |
| 4/26/2005 | The guys did good work, did it quickly, and they cleaned up. All in all it was very good. | Yes | It was quite good. |
| 4/8/2005 | Quality, and non invasive. They get the work done and they do it quality. | Yes | The local franchise management is amazing. A well managed team makes a big difference. |
| 4/4/2005 | They delivered what they said, and they exceeded my expectations because they got it done on time. | Yes | Continue doing what you are doing. |
| 4/4/2005 | Good service, knowledgeable people and it was quick and thorough. | Yes | Pretty much everything they did. |
| 4/4/2005 | The work was good | Yes | Do what you are doing. |
| 3/31/2005 | Everything was fine. | Yes | N/R |
| 3/30/2005 | The painters were fast, in and out and did a nice job. | Yes | It was nice to know someone is always in charge and in control of the overall quality despite staff changes etc. |
| 3/28/2005 | They are very responsible , confident and professional. | Yes | . |
| 3/28/2005 | Double positive. There was a young man, the head of the team, they were beautifully trained, this was top notch, he came in everyday and asked if there was anything I wanted to discuss. The results were terrific. | Yes | The pre-training is terrific. They behaved well in the house, asked if we were satisfied and they rigidly cleaned up after themselves. |
| 3/26/2005 | The quality of painting, responsiveness to concerns, their neatness, the politeness of the painters. | Yes | Make it a good value. Go out of your way to do first rate painting. |
| 3/18/2005 | excellent work and terrific service | Yes | keep on doing what you are doing. |
| 3/11/2005 | The work was done on time neatly. They were courteous, did it fast and well. | Yes | Just continue to do an excellent job which was what was done here. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 3/8/2005 | they were quick and did a good job | Yes | just do what you are doing. |
| 3/2/2005 | They just did a very good job responsible co-operative friendly. | Yes | Just that they are timely do a good job, friendly. |
| 3/1/2005 | The crew, we've had them before they are very nice and polite do what they say they are going to do. Very nice guys. | Yes | What Chris does is very positive I don’t have any changes, I like that he uses email. |
| 2/25/2005 | Everyone that came to my house was very professional. They came when they said they would and explained exactly what they would do. It was a thorough and professional experience. | Yes | The way that you price the job. There was a menu that showed what everything was priced so I knew exactly what I was getting into. It was very helpful. |
| 2/25/2005 | Chris was excellent to work with. Very accommodating | Yes | You are doing everything right. |
| 2/23/2005 | Thought they did a thorough prep work. Attentive to my concerns. Very professional crew. | Yes | Continue to provide a competitive price. |
| 2/22/2005 | They came on time. Came back to do touch ups. | Yes | Continue to provide prompt crews and do touch ups as needed. |
| 2/22/2005 | The nice and neat crew. The quality of the work. | Yes | Keep doing what your doing. Show up on time and provide pleasant crews. |
| 2/22/2005 | The prompt and neat crew. | Yes | Continue to provide prompt and neat crews. |
| 2/15/2005 | The very good workers. | Yes | Continue to provide quality workers. |
| 2/14/2005 | They did everything I ask, very accommodating and neat. | Yes | Provide crews who are accommodating, neat and responsive. |
| 2/14/2005 | They did a beautiful job. | Yes | Provide crews who are prompt and clean. |
| 2/11/2005 | Chris, the customer service and the attention to detail. | Yes | Continue to provide great customer service and pay attention to detail. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 2/10/2005 | They did a good job. | Yes | Do quality work. |
| 2/9/2005 | They did good work. The crew were easy to work with, accommodating to our requests. | Yes | Continue to provide a color consultant. |
| 2/7/2005 | They do good work, also they take care of our needs. Interested in the customer and do what it takes to satisfy them. | Yes | Continue to provide a quality staff and work. Continue to make the whole process easy on the customer. |
| 2/4/2005 | They were there on time got the job done quickly. | Yes | Just what you have been doing. |
| 2/4/2005 | The team is very detailed oriented and careful on making sure everything is done correctly | Yes | The local management is very professional. |
| 1/31/2005 | The crew and how they worked. Great clean up everyday and very cooperative. | Yes | Continue to provide qualified help. |
| 1/14/2005 | The quality and customer service. | Yes | I thought the particular franchise did a fantastic job. Just keep the quality and responsiveness of the crew and the owner. |
| 1/13/2005 | The crew was extremely;y nice the gentleman running it was just nice, I had a positive feeling the entire time. | Yes | I had such a great experience I couldn’t even see what the team that I had needed to work on. Continue being nice and custom oriented. |
| 1/4/2005 | I know the owner, he is very responsive. I like the technology aspect to communication. | Yes | Keep doing what they are doing. |
| 1/4/2005 | The prompt and polite staff. The great clean up. | Yes | Provide great communication. The emails are great. |
| 1/4/2005 | The crew was great and the work was perfect. | Yes | You have the best customer service. Our rep had great communication. Was confident in the work before it was performed. |
| 1/4/2005 | They arrived on schedule, finished early and did good work. | Yes | Do what you say you will. |
| 1/4/2005 | The responsive work. The neat and thorough work. | Yes | Keep doing what your doing. Do a good job for a good price. Provide prompt and efficient crews. |
| 12/29/2004 | They were efficient, on time and did excellent work. | Yes | Just the line of communication is excellent between the owner and the clients. The clean up is also good, keep it up. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 12/27/2004 | They came in, did their work, they were on time, very responsive and she couldn't have asked for anything more. | Yes | Always strive for improvement. |
| 12/27/2004 | They had good communication, came when promised and finished on time. They were clean, polite and courteous | Yes | Just continue your service - they had a nice discount with it being the end of December |
| 12/20/2004 | Their promptness and willingness to get the job done properly. They made sure they were all on the same page and had good communication. | Yes | The follow-ups are great and their communication is excellent. There is not much else that Chris can do. |
| 12/17/2004 | They came in and did the job and they were pretty good. | Yes | Be customer focused. Also, I am still waiting to be called back about some touch ups. |
| 12/16/2004 | They came everyday and worked their butts off, but there was one room where they could have cleaned up better because there were still areas that you could see stuff left over from the former wall-paper. SHE CALLED CHRIS ABOUT THIS AND IS STILL WAITING FRO HIM TO CALL HER BACK!!! | Yes | She will refer, she wants to refer, but if she does not hear from Chris within the next couple of days she will change her mind. Aside from the language barrier, she felt comfortable with them there so keep up that level of trust between the customers and the workers. She really wants to stress the fact though that they were very, very hard workers and she really appreciated that - they always came on time and showed up everyday; there were just a few negatives. |
| 12/16/2004 | The crew came on time, did nice work and were pleasant. | Yes | Provide quality work by a pleasant and prompt crew. |
| 12/15/2004 | The crew was on time and cleaned up after themselves. | Yes | Provide prompt and clean crews. |
| 12/15/2004 | The quality of the work. | Yes | Continue to do high quality work. |
| 12/14/2004 | There wasn't any tension. Their house is 100 years old, but they were very careful with it and they were very accommodating to that. The home looks beautiful now. If she pointed out something they would switch it immediately. Overall she was very satisfied, seeing as it is a very big house. | Yes | The clean-up is great; keep that up. And always respect the customer's requests without any arguments. She highly recommends their professionalism and high commitment. Her house is not an easy job, but they didn't question it and they were not lazy. They went way out of their way to please her. |
| 12/13/2004 | The young men and Chris made the experience positive. | Yes | Keep on doing what they are doing. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 12/13/2004 | Very professional, timely, accommodating and fair in pricing. | Yes | Just continue with the same thing. |
| 11/29/2004 | They were true professionals, detail oriented, and there was great communication between the workers and the manager. | Yes | The biggest thing is promising and following through a certain time scheduled. They worked hard and never took breaks. Made sure you were happy. Communication was excellent between the company and I because they followed with emails, phone and in person. I was satisfied. |
| 11/27/2004 | I just think they did a good job in timely manner and when we had some concerns they came and fixed it right away. They took care of our needs. | Yes | Continue what your doing. I have used Certa before and will continue and I refer them to our neighbors |
| 11/27/2004 | They were prompt and did what they said they would and did a nice job. | Yes | Just keep doing what you're doing. |
| 11/24/2004 | Will have to wait and see how well it works out. They finished pretty quickly. It was a fast job. | Yes | I thought they were good. Very quick. |
| 11/24/2004 | Quick scheduling, courteous interaction, a prompt estimate, clear terms, took advantage of the clear weather and got the job done quickly. They did a very good job too, very pleased. | Yes | I am probably gonna have them work on my place again, we will be continuing when I have more funds. I just numerated a bunch of things. |
| 11/23/2004 | They were very accommodating | Yes | same service. |
| 11/23/2004 | The professionalism of the guy that came out and did estimate. Professionalism of painters that did the painting. Taken care of what it was I wanted. I was very pleased. | Yes | Exactly what was done in my case. |
| 11/22/2004 | The personality and the men and the quality of the work. | Yes | I think continue the same thing, the way you conduct business |
| 11/22/2004 | They were lovely to deal with, worked well. | Yes | Same service. |
| 11/9/2004 | I think that the skill of the workers was really good, I think they did an excellent job an they were pretty timely, and there were only minor things to clean up. | Yes | Get this house finished. They have done the inside they need to do the outside. We need to get it done. Not enough workers today. |
| 11/4/2004 | Chris, how professional he was. | Yes | There was a lack of communication between Chris and the painters. |
| 11/3/2004 | They came when they said they would come, Professional and neat. Very fast to deal with. Job looks good. | Yes | Perform just like you performed for him. Communication by e-mail was great. |
| 11/2/2004 | The staff were quick and clean, did quality work. | Yes | Continue to provide crews do quick, clean, quality work. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 11/2/2004 | Definitely the painters the people that were working. | Yes | definitely continue using the same type of people. Something that fell off that was probably not put on properly but instead of saying that they just said they broke it and fixed it and they were very classy people. |
| 11/1/2004 | They arrived on time and was done in a timely fashion. | Yes | Keep doing what you're doing. |
| 10/27/2004 | The workers are professional and friendly. The supervisor of the job was also responsive and helpful. Even had a color consultant come out and help me out. Very positive experience. | Yes | Keep doing what your doing. The Supervisor emailed me and responded right away and again the people that work for them are very professional and helpful. |
| 10/21/2004 | I guess they way they did things. The foreman advised me of every step, the communication was just perfect. They were extremely neat and tidy and courteous | Yes | I have nothing but praise for them, Ive given out 2 references (Chris is a very good representative). The follow through guy. This group is great. |
| 10/20/2004 | That everything was done. Everything that Chris said he would have done, was done. It was timely. It was on time. It was just a perfect experience. Had Problems with past contractors (other companies) They took there shoes off then they came in the house. I emailed Chris to let him know just how great it was. | Yes | Exact same things they did for me. |
| 10/19/2004 | Workers were anxious to please the customer. | Yes | no comment. |
| 10/19/2004 | Very respectful and came to work everyday. One problem, they have been waiting for three weeks to have a couple things fixed. The workers still have not shown up. | Yes | Come back when they said they would. |
| 10/16/2004 | They did a good job, they did it promptly completed the job. | Yes | I don’t know of anything specific but I'd say keep it up. |
| 10/16/2004 | They painted the room we wanted paint. | Yes | - that’s an open ended question, thank you bye. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 10/7/2004 | The quality of the work and friendliness of the guys. | Yes | Great customer service and incredible response time. |
| 10/6/2004 | The workers very "pervious" and careful good people to have working for her. | Yes | [Cust DNC] they could clean up well and cover shoes when entering house. Some extra perks. |
| 10/6/2004 | The quality of the work. | Yes | Encourage reasonable pricing. That’s what attracted us to Certa Pro. |
| 10/6/2004 | The people were very polite and cleaned up nicely. They were flexible and willing to do more if something needed to be done. | Yes | Just keep doing the same thing. They responded very quick and got the job done. |
| 10/6/2004 | They were on time, clean, efficient, courteous and quick. | Yes | Just the same. They responded to my phone calls right away and talked on line it was just extremely easy. The crew leader was awesome! |
| 10/5/2004 | Communication, cooperation. Just compatibility the people I work with. Terrific job. Just signed on with Certa Pro again for another house. | Yes | Give same service they gave me. A supervisor Chris was great. |
| 10/5/2004 | came when they said they would. Did good work without making a mess. | Yes | Only issue with scheduling. Hard time making a schedule. Had to change a few times. Was hard to pin us down. |
| 10/4/2004 | First time I had been involved with such a structured company. The crew was very good, did everything by the numbers, knew what they had to do and did it. | Yes | Continue to keep the level of communication you have. Be very involved with the customer. |
| 9/29/2004 | Good quality work and good people. | Yes | Just keep up your reputation. |
| 9/27/2004 | The communication between Certa and the customer. The end result, painting looked great. The painter worked well with customer. | Yes | Provide a good estimate. Work well with the customer. |
| 9/27/2004 | The guys came in and did the job in one day, and it was a very good job. They were polite clean and quick. | Yes | Chris took the time and spent the energy, and tells you what you're going to get for how much and he delivers. |
| 9/27/2004 | They provide a quality paint job. Done quickly. The staff was very friendly, cleaned up well. | Yes | Keep providing quality work with a friendly and clean staff. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 9/24/2004 | The work was quick and efficient. | Yes | Just be the same way they've been. |
| 9/24/2004 | They showed up on time they cleaned up well it was pleasant to have them in the house. | Yes | Do a good job. |
| 9/21/2004 | The workers; they were very dedicated and hard working. Joseph Lopez was very accommodating, any changes that occurred were taken care of immediately. Would like more contact with the owner after initial meeting. | Yes | Provide quality work. Very happy with the crew they made the experience. Was initially worried about going with a commercial company, but Certa made the experience very positive. |
| 9/9/2004 | The quick and quality work. | Yes | Continue to provide quality work in a quick time frame. |
| 9/8/2004 | Everything. The people and the communication and the job. | Yes | They went above and beyond what they were supposed to do. They were professional, clean and courteous. I can't thing of anything they could improve on. |
| 9/7/2004 | Everybody was helpful, and they worked hard. They did a great job. | Yes | Everything that they are doing is fine. |
| 8/25/2004 | They were responsive, did a complete and neat job. They were really good with us, my wife was really nervous about it, and they were very reassuring. | Yes | Keep doing what you are doing. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 8/24/2004 | They came out in a timely manner. We had a problem and they came right back and fixed it. | Yes | Just customer service and satisfaction. |
| 8/23/2004 | The actual painters were very good and efficient. They finished in the shortest amount of time available, and they did a good job. | Yes | They got it organized based on my schedule. |
| 8/23/2004 | The guy who gave the estimate was very efficient. He calls us back, he emails us. He gives us very accurate estimates of the work. His name was Chris Drucquer. The team that he sent out to do the painting was neat, clean, and courteous They were just really, really good to work with. | Yes | I don’t know. Just keep doing what you're doing. The guy who does the estimates was very easy to work with. He was pleasant to deal with. We had some painting done when we were not at home and they were very much so responsible. |
| 8/19/2004 | The owner is fantastic. He is always responsive and when ever we had questions about carpenter work he was quick to give me answers. | Yes | I think u should just continue what u have always been doing. I think he is on top of it. |
| 8/18/2004 | every single part of it. It was a wonderful experience | Yes | clean, neat, courteous,and responsible |
| 8/17/2004 | They showed up on time they did what they were suppose to do, and they did it correctly. | Yes | What you've been doing. |
| 8/5/2004 | The gentleman were very thorough, neat, and they worked really fast. They really worked hard. | Yes | Continue using the quality of men that they have. I thought Chris was very good with keeping us updated on what was happening, and the follow ups. |
| 8/5/2004 | The workmanship. | Yes | Come and touch it up. |
| 8/4/2004 | They did a good job, and the guys were really nice. | Yes | Make sure all staff are nice, polite, and helpful. |
| 8/4/2004 | I liked the way they did their job. | Yes | |
| 7/28/2004 | They did everything that needed to be done within the required time frame | Yes | The only thing that needs improvement is the clean up at the very end of the job. |
| 7/28/2004 | The people. | Yes | The follow up is always good and the service was excellent. |
| 7/28/2004 | Everything from the estimate to the quality of the estimate, to the easy scheduling, to the crew's timeliness, cleanliness and work ethic. It was all great. | Yes | Keep on doing what they are doing now. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 7/21/2004 | They were fast, efficient, came on time, polite and clean. | Yes | Come back for touch ups. |
| 7/21/2004 | They were on time and did a good job. | Yes | |
| 7/20/2004 | I worked with Chris - he was great. | Yes | I can't answer that. |
| 7/20/2004 | They did a good job, they were very professional and they clean up well after themselves. | Yes | Just keep doing what you're doing. |
| 7/20/2004 | I liked the workers, they were nice guys. They did a good job. They seemed to work the whole time they were here and were nice to the kids. | Yes | Keep up the good work. They were good. |
| 7/16/2004 | They were good. They were real good. | Yes | Same thing they did before. |
| 7/8/2004 | The crew were courteous, responsive, clean, and conscientious. | Yes | The crew should continue to provide the same service. |
| 7/8/2004 | I really liked the guys that came out, they were really nice. | Yes | Continue to be respectful of peoples' houses. That's one thing that definitely stood for out me. |
| 7/7/2004 | The quality of the work was good. | Yes | The price is good, timing is good, responsiveness is good and so is the color consultant. |
| 7/7/2004 | The timeliness and the neatness of the work made it positive. | Yes | Have people that follow up, are polite, and that are timely. |
| 7/7/2004 | They actually had a couple of issues after the initial bid was delivered - but the manager tried his best to accommodate the changes through time, effort and price. | Yes | The communication was really good between the workers and the customer: so they would always know when they were coming, when they would be late, what would be done, etc. |
| 6/30/2004 | The people we dealt with were all very charming and willing to please, and they did a good job. | Yes | Keep doing what you are doing. |
| 6/30/2004 | The workmanship and the workers. | Yes | Do what this franchise has been doing great communication and great service. |
| 6/30/2004 | I was not impressed with the quality of the work. | No | Certa Pro should stop by and talk to us about why we're not happy with the work, as well as give us their perspective. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 6/29/2004 | the customer said that they did a good job and also they responded positively to any request the customer had | Yes | the customer thought that they should put into a service that to make sure that the windows don't stick after they are painted. The customer thought that they could have maybe open and close the windows more while the paint is drying or come up with something else |
| 6/25/2004 | The people, and the professionalism of the whole company. | Yes | No comments. |
| 6/23/2004 | They did a good job, they're nice people, they cleaned up and they were done on time. | Yes | Keep doing what you're doing. |
| 6/21/2004 | This is the forth time we used them and Chris is great. | Yes | What ever you're doing. |
| 6/21/2004 | I had them several time so I have a very positive experience with them. | Yes | I like the constant contact. They say when they're going be late or when they're going to come. They're great. |
| 6/15/2004 | They just did a really nice job and I'm really happy with the final outcome. Chris did a good job of explaining each level of preparation | Yes | Continue to really inform people about what they're going to get and what the finished product is going to look like. |
| 6/7/2004 | We had some problems, and Chris Bryn Mawr walked us through the process so professionally, like no one had before. The crew were very professional and courteous. The communication was excellent. I hardly knew they were there. They were neat and cooperative. Everything was perfect, and they were excellent. I credit the service five stars. | Yes | Do the same for others as you have for us. |
| 6/4/2004 | They were very professional, they showed up on time, they cleaned up after themselves; and they did a great job. | Yes | Continue doing what you're doing now. |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 6/4/2004 | They did whatever possible to please the customer, and made sure the job was done right without changing any prices. | Yes | Continue to satisfy the customer in the same manner that you do. |
| 6/3/2004 | The quick turn around and they were neat. | Yes | Be responsive to the request of the people that hire them. |
| 5/26/2004 | They were prompt. | Yes | Be prompt. |
| 5/26/2004 | Good communication. | Yes | Provide good service. |
| 5/26/2004 | They did a very nice job overall and they were very responsive. | Yes | Nothing different, keep doing whatever you're doing. |
| 5/18/2004 | The work they did was good and the people who were working here were pleasant, courteous and they had a good sense of humor. | Yes | I don't know. Everything they did was great. |
| 5/5/2004 | Chris Drucquer, was a stand up guy, he was patient and did exactly what he said he was going to do. His guys were prompt, clean as a whistle, and did an awesome job. I amazed they did it in a day. The place looks awesome. | Yes | What you're doing. The e-mails, constantly keeping in touch, the color consultation |
| 5/3/2004 | The painting was fine but I was lead to believe that the pressure wash would be good and it's still stained pretty bad. | Yes | |
| 5/3/2004 | Dedicated employees who take their time and effort to work with the customer and communicate the progress of the painting. | Yes | |
| 5/3/2004 | The quality is very good, their nice, reliable and very great. The whole thing was great. They were very friendly and hard workers. | Yes | |
| 5/3/2004 | Quality of work and the efficiency of the workers. | Yes | |
| 5/3/2004 | They cleaned up properly, they were timely, and it was a fair price. | Yes | |
| 4/23/2004 | The customer service, they got the job done quickly and they cleaned up. | Yes | |
| 4/20/2004 | Chris, the salesperson, the painter were great and the foreman was especially nice. | Yes | |
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
| 4/19/2004 | First, I had them in the past which was a great experience. I had other companies come previously that weren't good so I called Certa back. I enjoyed their quality work and the painters were willing to put in the time to make the house look right. | Yes | |
| 4/14/2004 | The people. | Yes | |
| 4/6/2004 | They did a good job and Chris the lead guy was very professional. | Yes | |
| 4/5/2004 | It was done quickly and great job on the painting. They were friendly. | Yes | |
| 4/5/2004 | The cooperation of the people. The professionalism, neatness, cleanliness and cautious They went above and beyond. | Yes | |
| 3/30/2004 | They were very professional, very nice, the customer has used Certa in the past and the come when the say they will come. | Yes | |
| 3/24/2004 | The quality of the painting and the speed in which they could start the job. | Yes | |
| 3/22/2004 | They were friendly ,they were here when they said they would be and left when the said they would. | Yes | |
| 3/22/2004 | The ways they guys were that did the job. | Yes | |
| 3/22/2004 | The were very quick and polite | Yes | |
| 3/9/2004 | They were very nice and they worked very hard to make they customer happy. | Yes | |
| 3/9/2004 | They were clean and they worked in a timely manner. | Yes | |
| 3/9/2004 | The customer has used them before and they have always been professional and willing to do any that they customer wanted done. | Yes | |
| 3/8/2004 | They're very professional, they did a great job and they were clean. | Yes | |
| 3/3/2004 | the quality of the work and the people that were doing it. | Yes | |
| 3/1/2004 | They were prompt, they were clean and did a outstanding job. | Yes | |
| 2/23/2004 | everything was great, the men who came were very professional, I liked the way the job turned out. They helped me pick out the right colors | Yes | |
| 2/20/2004 | The owner was very attentive. He followed up well. | Yes | |
| 2/17/2004 | They did a good job and they were friendly. | Yes | |
| 2/10/2004 | the customer said that they were professional and they did what they said they would do. The customer also said that they went out of their way to make sure that the customer is happy. | Yes | |
| 2/10/2004 | the customer said that they did the job on time and they tried to do as best as they could and to accommodate the customer | Yes | |
| 2/10/2004 | the customer said the customer service was great | Yes | |
| 2/10/2004 | the customer said that they like working with Chris and Bruce, they thought that they are easy to work with. Also the customer said that they have used Certa several time before | Yes | |
| 2/10/2004 | the customer said that they did a great job. | Yes | |
| 2/9/2004 | They came when it was convenient for us. They were in out and cleaned up. | Yes | |
| 2/9/2004 | They show up on time do a good job. | Yes | |
| 2/9/2004 | They did a good job. | Yes | |
| 1/14/2004 | Yes | ||
| Survey Date | Experience Comments | Was this a Positive Experience? | How can we improve to better serve you? |
